Return Policy

Returns

We don’t offer returns and exchanges, but if there’s something wrong with your order, please let us know by contacting us at info@liraeldreamveil.com.

Refunds

Refunds are only offered to customers that receive the wrong items or damaged items. If any of these apply, please contact us at info@liraeldreamveil.com with photos of wrong/damaged items and we’ll sort that out for you.

Exchanges

At this time, we don't offer exchanges. If you’re unsure which size would fit better, check out our sizing charts—we have one for every item listed on our store, in the product description section.

Issues, Claims, and Reshipments

Though rare, it's possible that an item you ordered was mislabelled. If that’s the case, please let us know at info@liraeldreamveil.com within a week after receiving your order. Include your order number and photos of the mislabeled item, and we’ll send you a new one, or issue a refund!

Any claims for misprinted/damaged/defective items must be submitted within 30 days after the product has been received. For packages lost in transit, all claims must be submitted no later than 30 days after the estimated delivery date. Claims deemed an error on our part are covered at our expense.

If you provide an address that is considered insufficient by the courier, the shipment will be returned to the facility. You will be liable for reshipment costs once we have confirmed an updated address with you (if and as applicable).

Shipments that go unclaimed are returned to the facility, and you will be liable for the cost of a reshipment to yourself (if and as applicable).

Questions

If you have any questions concerning our return policy, please contact us at:

info@liraeldreamveil.com